Data Exchanges for Child Welfare in CA


Learn how California is combining data-sharing and analytics between child welfare, behavorial health, and physical health care systems to support new treatment models for youths and their families


- Watch the recording of the December 5 webinar


Are Intelligent Automation and Blockchain Poised to Disrupt HHS?


Blockchain and intelligent automation technologies such as robotic process automation and cognitive solutions hold great promise for enhancing citizen services, internal operations, and data security. This webinar moves beyond the hype to discuss practical applications for H/HS agencies with a goal of transforming the delivery and management of programs. Presenters include:

- Watch the recording of the November 29 webinar


An Epidemic of Opioid Addiction: How Government Agencies Can Fight Back

Every day in the United States, one person dies every 16 minutes from an opioid overdose, according to the CDC. State and local governments are seeking solutions to fight this epidemic that impacts citizens in every state, at all socioeconomic levels, and at every age. 

Hear from Dr. Andrew Kolodny, M.D., Co-Director, Opioid Policy Research, Brandeis University, as he delivers an overview of how the crisis began with culture of over prescription, current trends in overdose deaths and strategies for bringing it under control.

Learn how one state-the Commonwealth of Massachusetts-is responding to the crisis. Jennifer Toth, Associate Director, Information and Referral Services, Health Resources in Action (HRiA), will discuss a model program, the Massachusetts Substance Use Helpline, that employs technology and an expert, caring team to address this health challenge.


- Watch the recording of the November 7 webinar


Uncovering "Dark Data" in Child Welfare to Improve Outcomes


Data is everywhere in child welfare but how much of it is accessible? When workers don’t have the information they need, the children they serve are at risk for further trauma. In a worst-case scenario, there could be fatal consequences.


Implementing an approach to utilize “dark data” will help agencies improve outcomes by achieving permanency for youth, reducing social worker turnover and increasing case continuity, enabling agencies to implement new initiatives such as trauma-informed care, and understanding community trends impacting child maltreatment.


Learn how Fairfield County (OH) Child and Adult Protective Services is embracing “dark data” to make informed, confident safety decisions.


Watch the recording of the June 21 webinar

View the slides 


2017 APHSA Center for Employment & Economic Well-Being (CEEWB) Special Topics Webinar Series


Leading Change: Ramping-Up Your State’s SNAP Employment & Training Program (November 7)


Policymakers are increasingly interested in SNAP’s role not only as an anti-hunger program and work support, but as a program that promotes work, career advancement, and independence. And while SNAP Employment & Training programs are not new, there has perhaps never been a more opportune time to grow and strengthen these programs’ capacity to help SNAP participants work more, earn more, and move up the economic ladder. Watch the recording.


Employer Perspectives on Workforce: Skilling Up Workers for Available Employment (September 21)


Employment is always the best path out of poverty and starting a career will not happen without acquiring skills necessary in a new technical economy. Employment with a career pathway in mind not only has significant economic benefits but also helps build a peer network, avoid social isolation and loneliness, and in families with children sets a positive example for kids. In this webinar, representatives from three of America’s largest employers will discuss necessary middle skills, career and technical education curriculum appropriate to actual job availability, and public private partnerships. Click here to view the slide deck. Click here to watch the recording.


Evidence-Based Strategies for Serving Jobseekers and Workers with Disabilities and Chronic Health Conditions (August 24)


Human services and workforce development programs have a critical role to play in supporting work for people with disabilities and chronic health conditions. Fortunately, there are many evidence-based strategies for helping these clients prepare for, attain, and retain employment. This webinar will highlight three such strategies being implemented in Washington and North Carolina. Watch the recording.


Tying Infrastructure Projects to Training and Employment for Marginalized Populations: The Port Covington Example (July 20)


This webinar will highlight an innovative public-private partnership underway in Baltimore, Maryland. Sagamore Development Company, LLC, ICF Strategic Consulting and Communications, the Maryland Department of Human Resources, and local non-profits are partnering on a 266-acre redeveloping project called Port Covington. It is an unprecedented economic opportunity and brings with it an obligation and commitment to ensure that the economic and employment benefits of Port Covington are shared with Baltimore City residents. The webinar will focus on the project’s workforce strategy to meet the demands of employers and increase employment of Baltimore City residents, including hard-to-serve individuals; specific examples of innovative employment, training, and entrepreneurial models being developed, tested and applied; and how Port Covington’s approach might be replicated across the nation. Watch the recording.


Shaping the Future: What States and Counties are Doing to Align WIOA, TANF, and SNAP Employment & Training (June 15)


Advancing the integration of our human services and workforce development systems can at times feel like a daunting task. This webinar highlights concrete steps taken by two states and one county to better align their WIOA, TANF, and SNAP Employment & Training programs. Watch the recording.


Improving Access, Cutting Red Tape: State Lessons from Work Support Strategies


Under the Work Support Strategies (WSS) initiative, six diverse states -- Colorado, Idaho, Illinois, North Carolina, Rhode Island, and South Carolina -- received funding and technical assistance to design, test, and implement more effective, streamlined, and integrated approaches to delivering key supports (including health coverage, nutrition benefits, and child care subsidies) for low-income working families.


In an April article from APHSA’s Policy and Practice, Elizabeth Lower-Basch of the Center for Law and Social Policy (CLASP) highlighted lessons learned from WSS to describe how these states achieved large-scale improvement in families’ access to the full package of programs, using opportunities that exist today.


In this webinar, Ms. Lower-Basch will interview Greg Kunz from the Idaho Department of Health and Welfare and Judy Lawrence from the North Carolina Department of Social Services on how they designed, tested, and implemented more effective, streamlined, and integrated approaches to delivering key supports for low-income working families, and what advice they would share with other states undertaking this work.


Watch the recording of the June 12 webinar

View the slides (updated after the webinar)


Health and Human Services Integration Institute


- Module 1: Principles of Integration - Watch the recording

- Module 2: Leadership and Community Partnerships - Watch the recording

- Module 3: Understanding Data and Agency Assessment - Watch the recording



Improving Outcomes & Reducing Costs: Leveraging Social Services in Value-Based Purchasing


In a time of often shrinking resources and increased demand for health and social services, it is critical that we operate systems that are flexible to changes in funding and are razor focused on outcomes for those we serve. Setting up models which are value-based, is one key lever to ensuring a strong business case for where we are investing our resources and the value to the general public- setting our systems up for success in changing times.


This National Collaborative & KPMG webinar shows participants  how value based purchasing (VBP) has been applied and the benefits to doing so through the delivery system reform work and research that both KPMG and Hennepin County’s Health & Human Services’ “Hennepin Health” program have been doing. KPMG has defined early market lessons learned in the path to value; and, Hennepin Health will join the conversation to share how VBP has been applied at the local level through integration of medical, behavioral health and social service interventions, resulting in significant improvements in outcomes for their residents and reductions in costs for the system.


Watch the recording of the March 23 webinar


How Cabarrus County’s Modernized Lobby Improved… Everything


Cabarrus County Department of Human Services’ clients were frustrated by a confusing lobby and long waits which had a ripple effect on the agency’s efficiency. Cabarrus County DHS partnered with Northwoods to redesign the lobby, upgrade its appointment management software, and modernize business processes to reduce client and caseworker frustration and process applications for services much faster. Agency leadership has greater visibility into operations to justify requests for staff and resources and improve service delivery.


Watch the recording of the February 16 webinar

View the slides with the panel Q & A


Another First in Michigan: Coordinating Care by Integrating Behavioral Health, Physical Health, and Human Services Data


Michigan’s Department of Health and Human Services (DHHS) is a national analytics leader and has made impressive strides improving their programs. This Optum and National Collaborative webinar highlights Michigan’s CareConnect360, a comprehensive initiative to improve care coordination for Medicaid and DHHS beneficiaries that enables the State and its partners to coordinate care more effectively, provide comprehensive case management, and improve program outcomes.


Watch the recording of the February 7 webinar


Deputies Plus Webinar Series


January 2017: Exploring the Art and Impact of Practice Models: Session 2  

March 2017:  Recruiting and Retaining Talent: Challenges in Health and Human Services

May 2017: Recruiting and Retaining Talent: Challenges in Health and Human Services Session 2


Click here for Deputies Plus Webinars from 2016


To view upcoming webinars available to the public, please visit our upcoming webinars page here.


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Governing Magazine